Privacy Policy

Effective Date: January 1, 2026

This Privacy Policy explains how El Cajon Epoxy Flooring & Concrete Polishing ("we," "us," or "our"), operating the website elcajonepoxyflooringandconcretepolishing.com, collects, uses, and protects information when you visit our site or contact us. By using our website, you agree to the practices described below.

1. Information We Collect

Information You Provide

When you fill out a contact form, request an estimate, or email us directly, we may collect your name, phone number, email address, service address, and any details you choose to share about your project. We use this information only to respond to your request and provide our services.

Information Collected Automatically

When you visit our website, our hosting provider and analytics tools may automatically collect certain technical information, including your IP address, browser type, pages visited, time spent on pages, and referring website. This information is used in aggregate to understand how visitors use our site and to improve its performance.

Cookies

Our website may use cookies - small text files stored on your device - to improve your browsing experience. These cookies may be set by our site or by third-party services such as Google Analytics. You can adjust your browser settings to refuse cookies, but doing so may affect how some parts of the site work. We do not use cookies to collect personally identifiable information without your knowledge.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and estimate requests
• Schedule and carry out the services you have requested
• Follow up on projects and provide customer support
• Improve our website and understand how visitors use it
• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We do not share your personal information with outside companies except in the following limited circumstances:

• Service providers: We may share information with trusted vendors who help us operate our website or communicate with you, such as form processing services or email platforms. These vendors are only permitted to use your information to perform services on our behalf.
• Legal requirements: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of our business or others.
• Business transfer: If our business is sold or transferred, customer information may be included as part of that transaction. We will notify you of any such change through our website.

4. Third-Party Links and Services

Our website may contain links to third-party websites or embed third-party services such as Google Maps. We are not responsible for the privacy practices of those sites or services. We encourage you to review the privacy policies of any third-party site you visit through our website.

5. Analytics

We may use Google Analytics or similar tools to understand how visitors interact with our website. These tools may collect anonymized data such as page views, session duration, and traffic sources. This data is used solely to improve our website. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by law. Contact and estimate information is typically retained for the duration of our business relationship and for a reasonable period afterward for recordkeeping. You may request deletion of your information at any time by contacting us using the details below.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain uses or disclosures of your information

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us at the email address listed below. We will respond to verifiable requests within the timeframe required by applicable law.

8. Security

We take reasonable measures to protect the information submitted to us from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to avoid sharing sensitive information through online forms.

9. Children

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights regarding your personal information, please contact us: